Ordering FAQ

What You Need To Know About Ordering With Eat Local Grey Bruce!

How to cancel your order after you confirm, how to remove items from your cart, how to search for specific products, how to set reoccurring orders, how to pay for your order with e-transfer etc!

How do I only Shop Ontario, Vegan, Gluten Free, etc. Products?

How can I cancel my order?

How to Change Your Delivery Location

Confirming your Order

How to Edit your Order After you Confirm

Accessing your Favorites

How to redeem a Gift Certificate

Can I edit or cancel my order after I confirm?

How do I remove an item from my cart?

Why do items disappear from my cart when I confirm?

Why is my confirmation email missing half my order?

Should I use the order notes if I have questions about my order?

Can I set up a recurring order?

How do I pay for my order via E-transfer?

How do I only Shop Ontario, Vegan, Gluten Free, etc. Products?

You can customize your shopping experience by one, or a combination of the following: Certified Organic, Certified Naturally Grown, Pesticide-Free, Ontario Grown, Ontario Made, Vegan, Gluten-Free or Dairy-Free products. Select your desired filter from the ‘Attributes’ drop-down menu on the left side of your shopping screen.

How can I cancel my order?

Yes! You can cancel an order even after it is confirmed, as long as it is BEFORE the store closes on Sunday at 11:30pm. Open your active order by clicking on the shopping cart icon and selecting ‘Edit Order’. When your order opens, scroll down to the bottom of the order and click on the red ‘Cancel Order’ button.

How to Change Your Delivery Location
Confirming your Order

When you confirm your order an order confirmation is immediately emailed to you. If you do not receive the confirmation email, log back in an check to see if the order has been confirmed. Click on the shopping cart icon at the top left of your screen. A listing of your current order will popup below. If there is a button that says ‘View & Confirm Order’, the order has not been confirmed. If there is a button that reads ‘Edit Order’, the order is confirmed.

How to Edit your Order After you Confirm

You can add to, delete or cancel your order after you confirm up until store closing Sunday at 11:30pm. You cannot make changes your order after Sunday at 11:30pm. Open your active order by clicking on the shopping cart icon and selecting ‘Edit Order’. When your order opens, click on the pencil icon to the left of the item you want to adjust. Enter the new quantity (0 to remove).

Accessing your Favorites
How to Redeem a Gift Certificate
Can I edit or cancel my order after I confirm?

Yes! You can add to, delete or cancel your order after you confirm up until store closing Sunday at 11:30pm. You cannot make changes your order after Sunday at 11:30pm. Open your active order by clicking on the shopping cart icon and selecting ‘Edit Order’. When your order opens, click on the pencil icon to the left of the item you want to adjust. Enter the new quantity (0 to remove).

How do I remove an item from my cart?

Items can only be removed during store hours (Friday 7pm to Sunday 11:30pm). First, open your active order by clicking on the shopping cart icon and selecting ‘Edit Order’. When your order opens, click on the pencil icon to the left of the item you want to adjust. Enter the new quantity (0 to remove). You cannot remove items after the store closes.

Why do items disappear from my cart when I confirm?

When you add items to your cart they are not reserved for you until you confirm your order. When you confirm your order, everything in your cart and anything added thereafter is secured. If you wait until the end to confirm your order, some items may be sold out by that time. If you confirm your order early on you will receive an order confirmation with the items in your cart AT THE TIME OF  THE INITIAL CONFIRMATION. Any changes made to your order after the initial confirmation will be reflected in your final order confirmation emailed on Monday evening.

Why is my confirmation email missing half my order?

The initial confirmation email is sent out immediately after you FIRST confirm. If you continue to shop after the initial confirmation, you will not see these items on the original email confirmation. The final order confirmation, emailed on Monday night, will show your complete order.

Should I use the order notes if I have questions about my order?

Order notes are not reviewed until after the store closes. Please do NOT use order notes as a way to communicate issues with your current order, please email the store manager at eatlocalmle@gmail.com. PLEASE NOTE ORDERS CANNOT BE CHANGED AFTER THE STORE CLOSES.

Can I set up a recurring order?

You can request for products that you order on a weekly basis to be put into a standing or recurring order. This order will be initiated and confirmed before the store opens on Friday. When you log in to start shopping, these items will already be in your cart. We can only offer this for items that are expected to be in stock each week (milk, bread, cheese, eggs, dry goods, yogurt, etc). You will be responsible for canceling the order BEFORE THE STORE CLOSES if you decide you don’t need the items on a given week. Please email the store manager, eatlocalmle@gmail.com, if you are interested in setting up a recurring order.

How do I pay for my order via E-transfer?

Click here for instructions on paying by E-transfer.




Eat Local Grey Bruce

278 Cook St., Meaford, ON N4L 1H4
519-538-1231