Delivery FAQ

Delivery

FAQs

Answers to all your delivery related questions including what to do with milk bottles, what to do if your order is not delivered and more.

When will my order arrive?

Is there a delivery fee?

Will my order be kept cold/frozen?

Do I need to be home when my order arrives?

How do I return my Eat Local Cooler Bags?

How do I return milk bottles?

I didn’t get my order, what do I do?

How do I report a missing item or quality issue in my order?

When will my order arrive?

Orders are placed on a weekly cycle (although members are not obligated to order every week). Our online store is open from Friday at 7:00pm until Sunday 11:30pm. Your order will be delivered the following week according to our delivery schedule.

Is there a delivery fee?

Yes. To cover fuel, vehicle maintenance and labour, it is necessary that we charge a delivery fee. This fee is a combined delivery, packing and processing fee. The cost is $12.43 for home delivery and $5.65 for pick up from one of our Eat Local Pickup Points. Find our complete delivery schedule here.

Will my order be kept cold/frozen?

Our delivery van is equipped with a refrigeration unit to keep your orders cold/frozen during transit. We try to use icepacks when necessary, but rely on these returning to the warehouse. Pickup Points are equipped with freezers to keep your freezer items frozen, but do not have fridge space. For home deliveries we recommend leaving a cooler outside for the delivery to be kept fresh if you do not plan to be home when the delivery arrives. Please be aware that our temporary use of paper bags due to COVID does not keep orders as fresh as our cooler bags. We recommend trying to pick up as promptly as possible.

Do I need to be home when my order arrives?

No! Our driver will knock or ring the doorbell to signal the order has arrived, but will not wait for an answer. If you are not going to be home when the delivery arrives we strongly recommend leaving a cooler outside for the delivery to be kept. If there is a specific location you would like the order left, please email us and we will add a note to your account.

How do I return my Eat Local Cooler Bags?

If your Eat Local goods are delivered to your home, please leave any empty cooler bags, ice packs and milk bottles outside your door and our driver will pick them up on your next scheduled delivery.
If you utilize one of our Eat Local Pickup Points, you can leave any empty cooler bags and ice packs at the pickup location. We are NOT currently using our Eat Local cooler bags nor are we accepting bag returns due to COVID restrictions. Please read our weekly newsletter for updates.

How do I return milk bottles?

Milk bottles can be left at pickup points or on your doorstep if you receive home delivery. To receive a refund on your deposit, you must label your bottle by writing your name in permanent marker directly on the bottle. Please follow the guidelines shown below.

I didn’t get my order, what do I do?

If your order did not arrive on the expected day and location, please call 226-568-4503 immediately. If no one answers please submit the Undelivered Order Form.

How do I report a missing item or quality issue in my order?

If your order was missing an item, contained the wrong item or quantity of an product, or if you received something of poor quality, please fill out our Packing Error Report and one of our staff will address the issue.

Eat Local Grey Bruce

278 Cook St., Meaford, ON N4L 1H4
519-538-1231