Account FAQs

How do I sign up?

How do I update my address and contact information?

How do I update my credit card?

Can I view my order history?

Can I add funds to my account?

How do I know if I have credit on my account?

How do I know if a credit has been applied to an order?

How do I apply store credit to my order?

How do I access my favourites list?

Why do I need to become a member?

How do I sign up?

You can register for an account here. If your registration is successful, you will receive a welcome email with instructions for creating your login. You will need to fill in your delivery address as well as your payment information.
Top

How do I update my address and contact information?

First login to your Eat Local account. Click on the user icon on the far right of the top green bar. From the dropdown menu select “Account Information”. Enter your new address and click the “Update Account Information” button at the bottom to save your information. If you need to change your delivery location as well you can select a new one from the dropdown menu and again click the “Update Account Information” button to save the new location.
AccountInfo (1)
Top

How do I update my credit card?

First login to your Eat Local account. Click on the user icon on the far right of the top green bar. From the dropdown menu select “Account Information”. Click on the Credit Card tab. Fill in the new Card Number, Cardholder, Card Type, and Expiry Date. When you have updated all four of these fields, click the “Update Credit Card Information” to save the new card.
AccountInfo-cc
CC-update
Top

Can I view my order history?

Yes! First login to your Eat Local account. Click on the user icon on the far right of the top green bar. From the dropdown menu select “Account Activity”. From here you can select any order from the “Past Orders” dropdown menu.
userIcon (1)
Screen Shot 2020-10-07 at 6.40.45 PM
Top

Can I add funds to my account?

Yes! You can add funds either by credit card or by E-transfer. To add funds by Credit Card, first login to your Eat Local account. Click on the user icon on the far right of the top green bar. From the dropdown menu select “Account Activity”. Click the “Add Funds” tab to add an amount on to your account. To add funds by E-transfer, send your E-transfer to etransfer@eatlocalgreybruce.ca.
userIcon (1)
Top

How do I know if I have credit on my account?

First login to your Eat Local account. Click on the user icon on the far right of the top green bar. From the dropdown menu select “Account Activity”. You will see two amounts at the top of the screen, one is the amount owing on your account (Unpaid Orders) and the other is the amount of credit that exists on your account (Account Balance).
userIcon (1)
balance
Top

How do I know if a credit has been applied to an order?

First login to your Eat Local account. Click on the user icon on the far right of the top green bar. From the dropdown menu select “Account Activity”. Select the order from the “Past Orders” dropdown menu. Scroll down to the end of the order and click on “Payments & Credits”. This will reveal any credit that has been applied to the order and they payment received.
userIcon (1)
history (1)
appliedcredit (1)
Top

How do I apply store credit to my order?

Any credit balance on your account will be applied to your next order. There is no need to notify us of the credit balance or to apply the credit yourself. Click here to see how to check the credit balance on your account.
Top

How do I use a gift certificate?

If you have been given a gift certificate, you can enter the certificate code at the time of checkout. The entire certificate amount will be applied to your account as store credit. Any leftover amount will remain on your account for your next order.
Top

How do I access my favourites list?

When you’re on the Eat Local store, click on the green “Shop by” button on the left side. From the dropdown menu, select ‘My Favourites’.
favourites
Top

Why do I need to become a member?

Eat Local Grey Bruce is a cooperative with a mission to strengthen the local food supply, with sustainable food options. This is not an easy task with convenient, lower priced imported goods grown under undesirable methods readily available. To accomplish this mission we need the support of a community working together as a team. Every player has to do their part to see this vision through.
Top