When can I place an order?
Our online store is open from Friday at 7:30pm to Sunday at 11:30pm. You can place an order at any time during this window. Your order will be delivered on your delivery day that falls AFTER store closing. You must confirm your order BEFORE the store closes. We cannot confirm or cancel orders after the store closes.
Can I edit or cancel my order after I confirm?
Yes! You can add to, delete or cancel your order after you confirm up until store closing Sunday at 11:30pm. You cannot make changes your order after Sunday at 11:30pm. Open your active order by clicking on the shopping cart icon and selecting ‘Edit Order’. When your order opens, click on the pencil icon to the left of the item you want to adjust. Enter the new quantity (0 to remove).
How do I remove an item from my cart?
Items can only be removed during store hours (Friday 7pm to Sunday 11:30pm). First, open your active order by clicking on the shopping cart icon and selecting ‘Edit Order’. When your order opens, click on the pencil icon to the left of the item you want to adjust. Enter the new quantity (0 to remove). You cannot remove items after the store closes.
Why do items disappear from my cart when I confirm?
When you add items to your cart they are not reserved for you until you confirm your order. When you confirm your order, everything in your cart and anything added thereafter is secured. If you wait until the end to confirm your order, some items may be sold out by that time. If you confirm your order early on you will receive an order confirmation with the items in your cart AT THE TIME OF THE INITIAL CONFIRMATION. Any changes made to your order after the initial confirmation will be reflected in your final order confirmation emailed on Monday evening.
Can I search for only Vegan products?
Yes! You can customize your shopping experience by one, or a combination of the following: Certified Organic, Certified Naturally Grown, Pesticide-Free, Ontario Grown, Ontario Made, Vegan, Gluten-Free or Dairy-Free products. Select your desired filter from the ‘Attributes’ drop-down menu on the left side of your shopping screen.
Why is my confirmation email missing half my order?
The initial confirmation email is sent out immediately after you FIRST confirm. If you continue to shop after the initial confirmation, you will not see these items on the original email confirmation. The final order confirmation, emailed on Monday night, will show your complete order.
Is there a minimum order?
The minimum order is $15 without the delivery fee.
I’m not sure if my order was confirmed. How can I check?
When you confirm your order an order confirmation is immediately emailed to you. If you do not receive the confirmation email, log back in an check to see if the order has been confirmed. Click on the shopping cart icon at the top left of your screen. A listing of your current order will popup below. If there is a button that says ‘View & Confirm Order’, the order has not been confirmed. If there is a button that reads ‘Edit Order’, the order is confirmed.
Should I use the order notes if I have questions about my order?
Order notes are not reviewed until after the store closes. Please do NOT use order notes as a way to communicate issues with your current order, please email the store manager at firstname.lastname@example.org. PLEASE NOTE ORDERS CANNOT BE CHANGED AFTER THE STORE CLOSES.
Can I cancel my order?
Yes! You can cancel an order even after it is confirmed, as long as it is BEFORE the store closes on Sunday at 11:30pm. Open your active order by clicking on the shopping cart icon and selecting ‘Edit Order’. When your order opens, scroll down to the bottom of the order and click on the red ‘Cancel Order’ button.
Can I set up a recurring order?
You can request for products that you order on a weekly basis to be put into a standing or recurring order. This order will be initiated and confirmed before the store opens on Friday. When you log in to start shopping, these items will already be in your cart. We can only offer this for items that are expected to be in stock each week (milk, bread, cheese, eggs, dry goods, yogurt, etc). You will be responsible for canceling the order BEFORE THE STORE CLOSES if you decide you don’t need the items on a given week. Please email the store manager, email@example.com, if you are interested in setting up a recurring order.
What methods of payment do you accept?
We are currently accepting Visa, Mastercard and E-transfers. We cannot accept Visa Debit cards or Mastercard Debit cards. Cash or Cheque can be accepted by our driver providing you are there when the order is delivered.
How do I pay for my order via E-transfer?
How do I apply store credit to my order?
Any credit balance on your account will be applied to your next order. There is no need to notify us of the credit balance or to apply the credit yourself. Click here to see how to check the credit balance on your account.